Privacy Policy

Data controller: LES H (SARL) 59 rue de Ponthieu, 75008 Paris, France Contact: privacy@savoirfairevip.com What data we collect: When you submit the inquiry form, LES H receives the information you provide, such as your name, email address, telephone or WhatsApp number if provided, travel dates if provided, and the content of your inquiry. Your details are sent from your browser to the site's server and delivered to the concierge team by email at concierge@savoirfairevip.com; the form does not store data in a database on this website. This information is used to respond to your request and, where appropriate, coordinate requested concierge services. We do not collect payment data through this website. If you contact us directly by email or via WhatsApp, the information you choose to provide is processed to respond to your inquiry. Purpose of processing: Data received through the inquiry form, email, WhatsApp, or other active channels is processed solely to respond to your concierge inquiry and to coordinate any services you request. Legal basis: The applicable legal basis depends on the context of the inquiry and the resulting relationship. Data sharing: We do not sell or share your personal information with third parties for marketing purposes. Where data is processed to fulfil your request, it may be shared with trusted service providers strictly as needed. Retention: Retention periods are determined according to the nature of the inquiry and any resulting relationship and remain subject to final documentation. Your rights: You have the right to access, correct, or request deletion of your personal data. You may also lodge a complaint with the CNIL (Commission Nationale de l'Informatique et des Libertés). Contact for privacy requests: privacy@savoirfairevip.com